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ATTACHMENT <br />PERFORMANCE INCENTIVES AND DISINCENTIVES <br />Summary of Incentives/Disincentives <br />"ABLE 1 <br />Performance Disincentive Incentive Performance <br />Incentive and Payment Payment Incentive/Disincentive <br />Disincentive Threshold Threshold Payment Amount <br />Annual Diversion <br />Level <br />Overall <br />Diversion Level <br />Minimum <br />Single -Family <br />Diversion Level <br />Minimum <br />Commercial <br />Diversion Level <br />Commercial or <br />Single -Family <br />Missed Pick -Up <br />Collection Events <br />Average Speed of <br />Answer <br />Not applicable <br />Level <Average <br />level for the prior <br />five (5) Rate Years <br />as further described <br />in Section 2 of this <br />Attachment <br />Level < Average <br />level for the prior <br />five (5) Rate Years <br />as further described <br />in Section 2 of this <br />Attachment <br />Actual > 0 <br />Actual > 30 <br />seconds <br />Ninety (90) Second Actual < 100% of all <br />Maximum Hold calls received are <br />Time answered in ninety <br />(90)seconds or less <br />2. DIVERSION LEVELS <br />Level > Average <br />Incentive payment = $70.00 per <br />level for the prior <br />Ton <br />five (5) Rate <br />Years as further <br />described in <br />Section 2 of this <br />Attachment <br />Not applicable <br />Disincentive payment = $70.00 <br />per Ton <br />Not applicable Disincentive payment = $70.00 <br />per Ton <br />Not applicable Disincentive payment = $50.00 <br />per Missed Pick -Up Collection <br />Event <br />Actual < 15 Incentive or disincentive <br />seconds payment = $500 per second <br />above or below the threshold <br />Not applicable Disincentive payment = $5.00 <br />per number of calls exceeding <br />the threshold <br />Definition of Calculated Diversion Level <br />The Single -Family, Commercial, and Overall Diversion Levels achieved shall be <br />calculated based on the methodology shown in the following example: <br />Franchise Agreement for Collection Services with Recology San Mateo County Attachment I <br />City of Redwood City <br />REV: 03-16-18 MI Performance Incentives and Disincentives <br />Page 2 of 8 <br />ATTY/AGR.2018.054/Recology of San Mateo <br />