Agmt18 Recology - Laserfiche WebLink

Browse Search

ATTACHMENT PERFORMANCE INCENTIVES AND DISINCENTIVES Performance incentives (in the form of increased compensation to Contractor) will be awarded for excellent performance on aspects of Solid Waste diversion and Customer service as specified in this Attachment. Any performance incentive for achieving or surpassing the performance standards specified herein shall be added to Contractor's Compensation during the Rate Year immediately following the calculation and award of the performance incentive. Performance disincentives will be assessed for substandard performance on aspects of Solid Waste diversion, Collection service delivery, and Customer service as specified in this Attachment. Any performance disincentives for performance falling below standards as specified herein shall be subtracted from Contractor's Compensation during the Rate Year immediately following the calculation and assessment of the performance disincentive. 1. GENERAL Agency shall provide an incentive payment to Contractor for exceeding the following two (2) performance standards: • Overall Diversion Level • Average Speed of Answer Agency shall assess a disincentive payment to Contractor for not meeting the following five (5) performance standards: • Minimum Single -Family Diversion Level • Minimum Commercial Diversion Level • Commercial or Single -Family Missed Pick -Up Collection Events • Average Speed of Answer • Ninety (90) Second Maximum Hold Time Table 1 provides a summary of the incentives and disincentives, which is described in detail in Sections 2 through 5 of this Attachment. Section 6 of this Attachment describes the incentive and disincentive payment procedures. {Remainder of page intentionally blank} Franchise Agreement for Collection Services with Recology San Mateo County City of Redwood City REV: 03-16-18 MI ATTY/AGR.2018.054/Recology of San Mateo Attachment I Performance Incentives and Disincentives Page 1 of 8