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Attachment J <br />Liquidated Damages <br />The following table lists the events that constitute breaches of the Agreement's standard of <br />performance warranting the imposition of Liquidated Damages; the acceptable performance <br />level; the definition of the Complaint, incident, or event; the method by which occurrences will <br />principally be tracked (by Contractor or Agency), and the amount of Liquidated Damages for <br />failure to meet the contractually -required standard of performance. <br />Contractor is required to maintain records of Customer Complaints which show for each <br />Complaint: date and time received; name, address and telephone number of caller; nature of <br />Complaint (e.g., missed pick-up, excessive noise, property damage, etc.); name of employee <br />receiving Complaint; action taken by Contractor to respond to Complaint; and date Complaint <br />was resolved. <br />Contractor shall submit to Agency with its quarterly report a Liquidated Damages report which <br />summarizes the number of Complaints in each category and computes the amount (if any) of <br />Liquidated Damages accrued by month during the preceding quarter. If Agency requests, <br />Contractor shall also provide a printout of the full records for the quarter. <br />The Liquidated Damage amounts specified in this Attachment are effective for Rate Year Eleven <br />(2021). In subsequent Rate Years, the Liquidated Damage amounts shall be adjusted by the <br />Annual Index Change in the CPI -U, which is described in Attachment K. <br />(Remainder of page intentionally blank) <br />Collection Services Franchise Agreement with Recology San Mateo County Attachment J <br />City of Redwood City Liquidated Damages <br />Page 1 of 12 <br />ATTY/AGR.2018.054/Recology of San Mateo <br />