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ATTY/AGR.2018.054/Recology of San Mateo Event of Non - Performance COLLECTION QUALITY Collection Quality Complaint (includes Solid Waste, Recyclable Materials and Organic Materials Collection service) A. ci Unauthorized Collection Hours (includes: Solid Waste, Recyclable Materials and Organic Materials Collection service) Inadequate Care of or Damage to Private Property Collection Services Franchise Agree ment with Recology San Mateo County City of Redwood City REV: 03-16-18 MI AttachmentJ Liquidated Damages Page 2 of 12 TABLE 1 Acceptable Performance Level Definition of Complaint, Incident, or Tracking Method Liquidated Event Damage Amount Number of "Collection quality Complaints" "Collection quality Complaints' shall Contractor shall $150 per is less than or equal to thirty (30) per include all Complaints received regarding print a report on a Complaint month for each of the following three events described under Items 1A through monthly basis received above categories (i.e., A, B and C) for the 1 C herein. from its Customer the acceptable SBWMA Service Area. Table 2 provides service system performance the proportional distribution of the total listing the total level monthly allowance to all Member number of Agencies. Complaints coded for each category (Items 1A through 1C)for the Agency See above Each Complaint that Contractor has See above See above performed Collection services outside of hours authorized in Section 8.01.A. See above Each Complaint that Contractor has not See above See above closed a Customers gate, has crossed planted areas, or has damaged private property (including damage of private vehicles) pursuant to Section 8.02.H. Collection Services Franchise Agree ment with Recology San Mateo County City of Redwood City REV: 03-16-18 MI AttachmentJ Liquidated Damages Page 2 of 12