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2386 Contamination and Customer does not take the necessary steps to recommence 2387 Collection service, Contractor shall bill the Customer for Collection of the excessive 2388 Contamination at Agency -approved Charges specified in Attachment Q. The 2389 Agency -approved Charges includes: (i) a return trip Charge, and, (ii) an extra Solid 2390 Waste Collection Charge. 2391 Contractor shall report monthly to Agency any non -Collection notices issued. 2392 Contractor shall take direction from the Agency with regard to termination or 2393 reinstatement of service to a service recipient due to numerous non -Collection 2394 notices issued to the same Customer. 2395 G. Collection of Excess Materials (Overages). Contractor shall direct its employees 2396 to Collect an Overage on two (2) occasions each Rate Year at no additional cost to 2397 Customer. Contractor must provide a notice to Customer documenting the Overage 2398 in order to count the Overage Collection towards the allocated two (2) per Rate 2399 Year for each Customer. Customers that place an Overage for Collection for a third 2400 and subsequent events, may be assessed an Overage fee by Contractor if 2401 Contractor has directly contacted the Customer via a phone call or voice message 2402 notifying them of the Overage Collected. Contractor shall bill Customer for a third 2403 and subsequent Overage events at Agency -approved Charges specified in 2404 Attachment Q. Contractor shall provide Customers the opportunity to request an 2405 Overage Collection service in advance. In such case, Contractor shall bill the 2406 Customer at the Agency -approved Charge specified in Attachment Q. 2407 Contractor shall provide Customers the opportunity to subscribe to Overage 2408 Collection service, in advance, or purchase Overage tag(s) from the Contractor. 2409 Contractor shall provide Customers the opportunity to purchase Overage tags 2410 through its Customer service department or electronically via Contractor's website. 2411 The Overage tag(s) shall have markings identifying it as the Contractor's Overage 2412 tag. Contractor shall mail or deliver Overage tags to Customers within three (3) 2413 Business days of Customer's request. The Charge for Overage bags is specified in 2414 Attachment Q and includes all aspects of purchasing the tags, printing, and 2415 distribution (i.e., mailing or direct delivery by Contractor). Customers shall also be 2416 provided the opportunity to purchase Overage tags at Contractor's local office. The 2417 quantity of Overage tags per request from Customer shall be limited to five (5) per 2418 request. 2419 If the Agency and/or Contractor receive numerous Complaints (as determined by 2420 the Agency) from Customers regarding Customer dissatisfaction with the 2421 requirement to purchase Overage tags, the Agency reserves the right to require the 2422 Contractor to modify its Overage program to better serve its Customers and/or 2423 require the Customer to subscribe to additional Collection service. 2424 H. Care of Private Property. Contractor shall not damage private property. 2425 Contractor shall ensure that its employees: (i) close all gates opened in making 2426 Collections, unless otherwise directed by the Customer, (ii) do not cross landscaped 2427 areas, and (iii) do not climb or jump over hedges and fences. 2428 Agency shall refer Complaints about damage to private property to Contractor. 2429 Contractor shall repair, to its previous condition, all damage to private or public 2430 property caused by its employees. REV: 03-16-18 MI Page 59 of 126 ATTY/AGR.2018.054/Recology of San Mateo