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2478 J. Noise. All Collection operations shall be conducted as quietly as possible and shall 2479 conform to applicable federal, State, County, and Agency noise level regulations. 2480 Contractor shall promptly resolve any Complaints of noise to the satisfaction of the 2481 Agency. 2482 K. Route Books and Route Maps. For each Collection route, Contractor shall 2483 maintain a route book and route map that documents each Customer on the route, 2484 their service address, service level, and the order in which Customers shall be 2485 serviced (e.g., the order in which routes shall be driven). Contractor shall distribute 2486 new route books and route maps to its Collection vehicle drivers as frequently as 2487 necessary; and each driver shall note differences in the service levels shown in the 2488 route book, adding and subtracting Customers and service levels, as necessary. 2489 Route supervisors shall periodically check the routes to ensure that drivers are 2490 providing service in accordance with their route books. Contractor shall provide 2491 Agency with route books and maps including assessor parcel data when available 2492 within ten (10) Business Days of request. 2493 L. Change in Collection Schedule. Contractor shall notify Agency a minimum of 2494 sixty (60) Business Days prior to a change in the Residential Collection schedule or 2495 two (2) weeks for minor adjustments (defined as less than the average size of a 2496 single route per the Collection service metrics delineated in the prior years 2497 Compensation Application), and shall request approval of Contractor's notice to 2498 Residential Customers thirty (30) Business Days prior to a change in Service Day, 2499 unless this requirement is waived in writing by Agency. Contractor shall notify 2500 Owners and Occupants of Residential Premises not later than ten (10) Business 2501 Days prior to any change in Residential Collection operations which results in a 2502 change in the day on which Solid Waste, Targeted Recyclable Materials, and 2503 Organic Materials Collection occurs. Contractor shall not permit any Customer to 2504 go more than five (5) Business Days without service in connection with a Collection 2505 schedule change. 2506 8.03 UNLOADING MATERIALS AT THE DESIGNATED TRANSFER AND PROCESSING 2507 FACILITY 2508 Contractor shall be required to unload at the Designated Transfer and Processing 2509 Facility all materials from its Collection vehicles by its own personnel. Contractor shall be 2510 required to ensure that unloaded materials are properly placed in the designated areas 2511 and containers as directed by Operator and SBWMA. For example, Contractor shall be 2512 required to deposit at the Designated Transfer and Processing Facility Batteries and Cell 2513 Phones, Used Motor Oil, and Used Motor Oil Filters in the containers provided by 2514 Operator and designated for storage of these materials. Contractor shall cooperate with 2515 Operator to ensure its Collection vehicles unload Solid Waste, Targeted Recyclable 2516 Materials, Organic Materials, and other materials (e.g., Batteries, Cell Phones, Used 2517 Motor Oil, and Used Motor Oil Filters) Collected by Contractor in the locations 2518 designated by Operator and SBWMA. 2519 8.04 VEHICLES 2520 A. General. Contractor shall provide a fleet of Collection vehicles sufficient in number 2521 and capacity to efficiently perform the work required by the Agreement in strict 2522 accordance with its terms. Contractor shall have available sufficient back-up 2523 vehicles for each type of Collection vehicle used (e.g., side loader, front loader, and REV: 03-16-18 MI Page 61 of 126 ATTY/AGR.2018.054/Recology of San Mateo