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3017 Contractor's general manager shall respond to the Operator's email 3018 correspondence within twenty-four (24) hours. 3019 B. Coordination of Hours. Contractor shall plan its Collection routes to be 3020 compatible with the Designated Transfer and Processing Facility receiving hours, 3021 which shall be, at a minimum, Monday through Friday from 3:00 a.m. to 6:00 p.m. 3022 and Saturday and Sunday from 6:00 a.m. to 5:00 p.m. Contractor shall deliver 3023 Collected materials to the Designated Transfer and Processing Facility during the 3024 receiving hours of the Designated Transfer and Processing Facility. 3025 C. Compliance with Facility Rules. Contractor shall cooperate with Operator and 3026 comply with Operator's requirements Including: (i) how and where to unload 3027 Collection vehicles; (ii) respecting operations and construction of new facilities; and, 3028 (iii) the Operator's Hazardous Waste exclusion program. Contractor shall also 3029 cooperate with the Contamination assessment procedures specified in Attachment 3030 E-1. All costs charged by the SBWMA for acceptance of Contractor's materials 3031 shall be paid by Contractor. Contractor shall receive compensation for transfer and 3032 processing costs in accordance with Article 11. 3033 8.10 BUY -RECYCLED POLICY 3034 The Contractor shall comply with the purchasing requirements described in this Section, 3035 and shall document its on-going compliance with these requirements upon Agency 3036 request. 3037 A. Recycled Paper. The Contractor shall use recycled paper for invoices, Bills, 3038 reports, and public education materials. The recycled paper shall have at least 3039 thirty percent (30%) post -consumer recycled content for uncoated paper and ten 3040 percent (10%) post -consumer recycled content for coated paper based on federal 3041 standards. Contractor shall state on all materials prepared with post -consumer 3042 recycled content the following: °Printed on Recycled Paper." 3043 B. Re -Refined Motor Oil. Contractor shall be encouraged but not required to use re - 3044 refined motor oil for its Collection vehicles. 3045 C. Recycled Plastic. Contractor shall purchase Carts and Kitchen Pails that contain 3046 the minimum post -consumer content as specified in Attachment D. All Carts and 3047 Kitchen Pails shall be one hundred percent (100°/x) recyclable. 3048 8.11 ANNUAL PERFORMANCE HEARING 3049 A. Objectives. Agency or SBWMA may hold a public performance hearing in April or 3050 May of each Rate Year, at which time Contractor shall be present and shall 3051 participate by making a presentation and responding to questions. Agency or 3052 SBWMA shall convene the hearing to address the positive and negative aspects of 3053 Contractor's overall performance. The purpose of the hearing may also involve 3054 discussion and review of technological, economic, and regulatory changes in 3055 Collection, waste reduction, Recycling, processing, and Disposal practices that can 3056 improve quality of service; increase waste reduction and diversion; and ensure 3057 services are being provided effectively and economically. Topics for discussion and 3058 review at the performance hearing shall include, but not be limited to: Contractor's 3059 accomplishments and compliance with various provisions of the Agreement, REV: 03.16-18 MI Page 73 of 126 ATTY/AGR.2018.054/Recology of San Mateo