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6.2.13. - Page 39 <br />Training Pian <br />Scheidt & Bachmann offers a comprehensive training plan designed to have the entire parking <br />staff of the City become fluent and efficient in the operation of the Scheidt & Bachmann's PARCS <br />solution. <br />To ensure that there is a thorough understanding of the City's parking policies and procedures <br />and thereby no conflicts in the proposed training directives, S&B and the City's administration <br />staff will meet 4 weeks prior to the beginning of the training sessions. At that time, a policies <br />and procedures document will be drafted and the training curriculums will be adjusted to conform <br />to those policies and procedures. The final document will be provided to Scheidt & Bachmann <br />2 weeks prior to the first training session to ensure that the training modules adhere to the <br />operational guidelines. <br />We have indicated the sessions with the number of participants. Those numbers can be <br />adjusted based on the final breakdown of the staff members. The attendees for each session <br />must have a working knowledge of basic PC operations including mouse and keyboard <br />operation, GUI operation, and sign -on and sign -off procedures. The training program includes <br />the appropriate manuals and documentation and any demonstrative hand-outs that the trainer <br />requires. <br />Cashier Training <br />Initial Training Session <br />When: 17 days post short term lot acceptance <br /># of Attendees: 37 (20 full-time) <br /># of Sessions: 5 (7 attendees maximum per session / attendees must attend 2 <br />sessions) <br />Session Length: 2 Hours <br />Description: The training session will include a discussion on the PARCS system functionality. <br />Operations to be covered include logging on and off, processing cash, check, and credit card <br />transactions, receipt printer operation, lost ticket transactions, insufficient funds transactions, <br />emergency procedures, and relief staff procedures. <br />Each cashier will be tested using actual fee computers with machine readable and non -readable <br />tickets. Upon completion of the session, each cashier will receive a certification. Supervisors will <br />be required to attend at least one cashier training session. <br />REV: 09-10-15 VR <br />Page 36 of 61 <br />ATTY/AGR.2015,217/Scheidt & Bachmann USA, Inc. Parking Garage Equipment <br />