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6.2.13. - Page 50 <br />II. Warranty, Maintenance and Support Services <br />The following services are included in Contractor's warranty and maintenance service <br />terms for the Redwood City Project: <br />• General Preventative Maintenance <br />• On -Site Support during normal business hours (M -F, 8-5) <br />• System Evaluation and Troubleshooting <br />• Component Swap --Outs <br />• PARCS Network Maintenance <br />• All Lane Level Maintenance and Repair Service to Supplied Hardware <br />• Hotline Support (24 hour) <br />• Software Updates <br />• Spare Parts <br />• Maintenance Logs <br />The paragraphs below provide information on Scheidt & Bachmann's general plan for <br />maintenance and product support. The plan provides the project a comprehensive <br />solution to include the following: <br />• Service Calls, Normal Business Hours <br />• Parts (does not include vandalism) <br />• Patches, Updates <br />• Hotline Support 24/7 <br />• Quarterly Preventative Maintenance <br />REV: 49-10-15 VR <br />Page 47 of 61 <br />ATTY/AGR.2015.217/Scheidt & Bachmann USA, Inc. Parking Garage Equipment <br />