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6.2.13. - Page 53 <br />• Accessing the internal components of all field devices <br />• General Fault Isolation (Troubleshooting) techniques <br />• Clearing Ticket and Verifier jams <br />• Clearing POF Ticket and/or receipt jams <br />• Replenishing Coin and Receipt Stock <br />• Barrier Gate operations and barrier gate arm replacement <br />In addition, all city personnel will be trained in the use of the Scheidt & Bachmann <br />"hotline" support services and the procedures required getting Scheidt & Bachmann <br />factory service personnel to provide "Second Line" response when and as required. <br />"First Line" Maintenance and Repair Examples (Redwood City Responsibility) <br />Listed below are examples of Scheidt & Bachmann's definition of "f=irst Line" <br />maintenance responsibilities (training) provided for the Redwood City personnel in <br />accordance with this plan: <br />® General cleaning and calibration <br />• Fault isolation to determine first or second line responsibility <br />• Clearing ticket and verifier jams <br />• Clearing POF ticket and/or receipt jams <br />• Simple component "swap out" operations <br />• Replacement of broken or damaged barrier gate arms <br />• System restart and/or system reboot <br />In instances where the customer and S&B hotline support determine that the level of <br />maintenance and/or repair is of a "second line" level of responsibility, the S&B teams <br />will be responsible for diagnosing and resolving the issue in accordance with the plan <br />as outlined below. <br />REV: 09-10-15 VR <br />Page 50 of 61 <br />ATTY/AGR.2015.217/Scheidt & Bachmann USA, Inc. Parking Garage Equipment <br />