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spam solution employed by RWC does not catch. <br />SERVICES TO BE PROVIDED: <br />6.15. - Page 11 <br />One full-time Redwood City IT Staff will be assigned to CUSTOMER on-site to provide infrastructure, <br />network, server, data center, printer, mobile device, desktop, telephone system support, and aid in <br />special technology projects as requested. <br />In addition, Redwood City Staff will provide "best effort" limited infrastructure support to Central County <br />Fire Department for technologies hosted in Burlingame data center. <br />RWC IT will assign one software developer to report to CUSTOMER Finance Department. Services <br />provided will consist of modifying or writing new software code in CUSTOMER Universe Database to <br />support financial services, payroll, utility billing, audit, and other sub -systems as requested by <br />CUSTOMER. <br />RWC will maintain a live copy of CUSTOMER Universe Database on a dedicated server, available to <br />CUSTOMER when requested. In exchange, CUSTOMER will host a live copy of RWC Universe <br />Database on a server housed in CUSTOMER data center. It is the obligation of each party to schedule <br />and notify the other when they will be using the backup system housed on the other's facility for either <br />testing or production. It is the obligation of each party to test their agency's repsective backup system <br />housed at the other's facility in order to confirm it is a usable working backup. <br />RWC will, at no additional cost to CUSTOMER, continue having CUSTOMER email flow through RWC <br />spam protection solution for CUSTOMER protection from viruses and other malware typcially delivered <br />through email. <br />RWC, upon request, will advise, write specifications, implement, and/or maintain any other technology <br />agreed up by both parties and which RWC has the skills and resources to do so. <br />The individual signing for CUSTOMER represents that he/she is authorized to enter into this Service <br />Order on behalf of CUSTOMER. <br />("CUSTOMER") <br />By i <br />Name:' +!�O IZ <br />Title: r \ ', r`'1v\N P%� � <br />Date: <br />CITY OF REDWOOD CITY <br />("RWC") <br />By <br />Name: <br />Title: <br />Date: <br />ATTY/AGR/2018.078/IT SVCS — BURLINGAME FY2018-19 THROUGH FY2019-20 <br />REV: 04-11-18 PR <br />Page 7 of 7 <br />