Agmt06 Comcast of California - Laserfiche WebLink

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h. order to determine Grantee's compliance with the Franchise requirements, subject to the Subscriber's right to privacy. 111. Subject to Applicable Law, it shall be the right of all Subscribers to continue receiving Cable Service insofar as their financial and other obligations to the Grantee are honored. In the event that the Grantee elects to rebuild, modify, or sell the System, or the City gives notice of intent to terminate or not to renew the Franchise, the Grantee shall act so as to ensure that all Subscribers receive Cable Service so long as the Franchise remains in force. IV. In the event of a change of control of Grantee, or in the event a new operator acquires the System, the original Grantee shall cooperate with the City, new Grantee or operator in maintaining continuity of Service to all Subscribers. v. Should a Grantee supervisor not be available when requested by a Subscriber, Grantee shall make its best effort to ensure that a supervisor shall respond to the Subscriber's complaint at the earliest possible time, and in no event later than the end of the next business day. V1. For complaints received by City and provided by City to Grantee, Grantee shall immediately undertake all reasonable steps to address said complaints and shall, within seven (7) business days, notify City of Grantee's progress in responding to and resolving said complaints. Other Requirements 1. In the event Grantee fails to fully operate the System for five (5) consecutive days other than for reasons beyond the control of Grantee, without prior approval or subsequent excuse ofthe City, the City may, at its sole option, operate the System or designate an operator until such time as Grantee restores Service under conditions acceptable to the City or another operator is selected. If the City should fulfill this obligation for the Grantee, the Grantee shall reimburse the City for all reasonable costs or damages that are the result of Grantee's failure to perform. 11. All officers, agents or employees of Grantee or its contractors or subcontractors who, in the normal course of work come into contact with members of the public or who require entry onto Subscribers' premises shall carry a photo-identification card. Grantee shall account for all identification cards at all times. Every vehicle of the Grantee or its major subcontractors shall be clearly identified as working for Grantee. 111. City reserves all rights to establish by separate ordinance, additional service standards and standards governing consumer protection not 21