Agmt06 Comcast of California - Laserfiche WebLink

Browse Search

otherwise provided for in this Franchise. A continuing pattern of repeated noncompliance may be deemed a material breach of this Franchise, provided that Grantee shall receive due process in accordance with Section 8.1 hereof, including prior written notification and a reasonable opportunity to cure, prior to any sanction being imposed. 5. Subscriber Contracts. Upon written request, Grantee shall supply City with any standard form Subscriber contract utilized by Grantee. The length and terms of any Subscriber contract(s) shall be available for public inspection during Normal Business Hours. A list of Grantee's current Subscriber rates and charges for Cable Service shall be maintained on file with City and shall be available for public inspection. 6. Refund Policy. In the event a Subscriber establishes or terminates Service and receives less than one (I) full month of Service, Grantee shall prorate the monthly rate on the basis of the number of days in the period for which Service was rendered to the number of days in the billing. Refund checks will be issued promptly, but no later than thirty (30) days after the return of the equipment supplied by the Grantee if Cable Service is terminated. 7. Late Fees. Grantee shall abide by State of California requirements with respect to assessment and collection oflate fees. Grantee acknowledges the City's right to adopt further customer service requirements by ordinance in the event that the State of California repeals current laws governing late fees to the extent permitted by Applicable Law. 8. Local Office. a. Grantee shall maintain a convenient location in San Mateo County pursuant to Section 5.4, for receiving Subscriber inquiries, bill payments, and equipment transfers. The location must be staffed by a Person capable of receiving inquiries and bill payments and the location shall be open during Normal Business Hours. In addition, Grantee shall maintain a drop box adjacent to Grantee's local office in the City for receiving Subscriber payments after hours. b. Payments at Grantee's drop box location shall be deemed received on the date such payments are picked up by Grantee which shall occur no less than twenty- four (24) hours after each and every due date for Subscriber bills. 9. Records and Reports. a. Grantee shall at all times maintain: 1. A written or computer-stored record of all service calls and interruptions or degradation of Service experienced for the preceding two (2) years, provided that such complaints result in or require a service call, subject to the Subscriber's right of privacy. 22