Agmt06 Comcast of California - Laserfiche WebLink

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8. Future Fiber Network Construction or Upgrades. After the Fiber Network has been completed, the City may request Grantee upgrade the Fiber Network or construct additional Fiber Network Sites at any time throughout the initial term of the Franchise and any extension thereof. After receiving a request for additional Fiber Network work, Grantee will provide the City an estimate of the total costs associated with the additional work which may include up to a 20% mark-up over Incremental Construction Costs, except as provided in Section 6.1. If the City then, in writing, requests Grantee perform the work and accepts the total cost and estimated time for completion of such work, Grantee will perform it subject to payment therefor by the City. 9. Fiber Network Maintenance and Service. The City agrees that all Qualified Fiber Network Users will exhaust any and all troubleshooting of the Fiber Network equipment and their own equipment connected to the Fiber Network in accordance with manufacturer guidelines before contacting Grantee for service or maintenance on the Fiber Network. Grantee shall provide maintenance of the Integrated Fiber Network Backbone at no cost to the City. In the event that the Grantee determines that the maintenance or service was caused by the City or Qualified Fiber Network User, the Grantee shall be paid for all service and maintenance on a time and material basis. This includes any interruption in service caused by the City or Qualified Fiber Network User and/or its contractors. No such payment may be made from the PEG/Fiber Network support made available under the Franchise Agreement. 9.1 Average Response Time to an Outage. Subject to force majeure delays, Grantee shall respond to Qualified Fiber Network User's requests for repair of a Fiber Network outage as follows: (a) For physical Fiber related failure between the Headend and Hubs where the Fiber Network is sheathed or carried with Subscriber Network Fiber Optics, and for multiple site outages, Grantee shall respond within four (4) hours of notification. (b) For any other physical Fiber related single site failures, Grantee shall respond within twenty-four (24) hours of notification. (c) Notwithstanding the foregoing, it is understood that Grantee's service and maintenance obligations with respect to the Subscriber Cable System shall take precedence. 9.2 Performance of Maintenance and Service. Maintenance and service of the Fiber Network will be performed by Grantee as necessary to conform to any Federal or State technical requirements. Maintenance and service ofthe Fiber Network may not be performed by any other person without Grantee's prior consent in writing. 9