AgdaPkt 2006-04-03 - Laserfiche WebLink

Browse Search

78 Page 11 \ DOWNTOWN REDWOOD CITY A Parking Management Proposal The bullet points listed above offered a summary of the services we propose to provide; the following section provides greater details po each of these items: Staffina Using the new Jeffèrson 'garage as a base of operations, we propose to provide a high~qualitY workforce $:iuring aU operating hours. In fact, even though the parking facilities will be open a total of 147 hours per week, weare recommending 164 hours of weekly staffing (a ratio of 1: 1- 11) to ensure that there are sufficient personnel on-site to respond in real-time to any situation which may arise. We can 'imagine City pef$onnel reviewing this proposal thinking. 'Ampco's approach defeats the entire purpose of putting ¡nail that automated equipment/' The realitY is that by installing auíomatèd equipment, the City will dn¡stically reduce the level of staffing required to properly operate these facilities, but will not eliminate the need for staffing. Thatsaid,our approach is a concept for discussion: We are proposing to staff during all operating hours, primarily asacustomer~service strategy. If the City feels that they really don't need to have anyone on-site available to respond to something that happens in the early morning hout$or late at night, we can certainly revise bur proposal in favor of some sort of on~call arrangement. But being Ampco System Parking, a recogniZed industry leader in sophisticated parking management applications, we are expected to know how these things should be handled, so we propose what we beJieve to be best praáicein a given situation - not necessarily what is the cheapest, although in the~ fiscally restrained times we recognize that cost plays an important role too. This proposal suggests what we consider is the best way to operate these faci6ties for the good of the City and the parking public. but we look forward to discussing any a~mative operating method01ogy which fits the City~s fiscal model. Although all facilities will have automated pay stations, we think humans play an important role tn the overall acceptance and usage of such equipment Over time, it may be possibJè to rely more and more on the automated equipment during non-peak operating hours, but for the first year of operation, we have assumed that we need to staff during äll operating hbul'$. for the convenience of patrons. Ampco System Parking Page 7