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<br />78 <br />Page 14 <br /> <br />\ <br /> <br />DOWNTOWN REDWOOD CITY <br />A Parking Managem.ent Proposal> <br /> <br />Customer Service <br /> <br />Iti$ certainly no mystery that superior customer service is a key <br />ingredient to achieving success in the 21st century. . We at Ampco <br />System believe that our continued .growth and prosperity is a direct <br />result of maintainingsatlsfied clients, which, ultimately. begins with <br />efficiently servicing the 'needs of our most important customer, the <br />parker. The parking busines$ dJctates that our emploYee$ Wilt always <br />oreate the first and last impression for every patron utilizìng your <br />facility . <br /> <br />Parking is our business. However, we fuJlyrealizethat, in most cases. <br />our business comprises only a small portion of our client's overall <br />pursuit. While we are very proud to beassociate<.f with some of the <br />most prestigious office complexes. retail centers, hotels, municipal <br />facilities, and airports throughout the nation, we consider each and <br />every project, down to the smaUestcomersu~lot to be our "most <br />important clienf'. <br /> <br />In addition to the standard Customer Service Training each employee <br />wirJ receive as part of their new-hireorientation, we will require aU <br />personnel assigned to the facilities to attend annual 'refresher' èOursè$ <br />In this important aspect of our service, to ensure that the level of <br />customer service we provide is always topnotch. <br /> <br />Hiring and TrainÎna <br /> <br />We do a lot more than just provide 'bodies' to our operating locations: <br />our peopJe are given thorough background screenings to detect drug <br />use and criminal backgrounds before they ar$offered employment with <br />our firm. Ampco System Parking takes an aggressive posture with <br />respect to its hiring and training procedures. To achieve oorgoal$ with <br />respect to hiring and training, we have assembled one øf the finest <br />Human Resource Departments in the industrY. <br /> <br />The Human Resources Deparbnent is designed to serve as an <br />extension of the 10cal operating teamànd plays an instrumental role <br />during the hiringproces$~ It also provides useful, advice ona1l <br />employee--related ¡$Sues. ongoing supervisory chatlenges,and <br />termination procedures. <br /> <br />Ampcø System Parking <br />Page 10 <br />