Laserfiche WebLink
<br />78 <br />Page 19 <br /> <br />\ <br /> <br />DOWNTOWN REDWOOD CITY <br />APark;ng Management Proposal <br /> <br />Customer Comment. Gattis <br /> <br />Another step we take to ensure a high quality parking experience is by <br />using Customer Comment cards. At pre-determined times each year <br />we will pass out these pre-pñnted, postage-paid comm.ent cards to our <br />parking patrons. The cards ask several simple questions regarding <br />their perception of the Jeyel01 customer service and convenience 1hèy <br />experienced while parkilÌgin the facilities. <br /> <br />, <br /> <br />The results of the survey are tabulated by our corporate office and sent <br />back to the regional vice president for follow up. We share the <br />information gleaned from these surveys with our local management <br />(both on- and off-site} as well as with designated City officials. <br /> <br />A copy of our Customer Comment card is shown be1ow. We look <br />forward to implementing this program at the City of Redwood city <br />facilities to give usa means to measure both the satisfaction of our <br />patrons and the extent to which we are able to improve our on-going <br />operationsasa result of respondingproactively tocommenœ received. <br /> <br />----.~-,-----------_.._-_. <br /> <br />__..'m___......... <br /> <br />'-'.".'_._'~'- <br /> <br />Dell C\III.GmeI: FACIU1Y HAM!;: <br />We pride ourJ8MI5 h IIIJ'Iidr!g .. 1'lIOII InnøI!IIIiv MANAGERS NAME: <br />~ ~ÍI "" IIIÜI ØtusIIy. n -- 10 w. ~ yourpallO".ge . . . and ask yaW' assi8Iance in <br />I\1!ÜIiß our IøadeRlhì l .in this .... WI mast be appraising out abiIiI Ì 10 pI!M/Id. you wIIh 1118 I1IgIteSI Ie~ ct <br />~ ID ... needs 01 CU' aaIoIIIø. "'"- - a CIIS1Dmer senßœ. Please mmpIBIBlh& qu-.. boII-1IJId (Imp in <br />mølllllftl to ~ ... ~ $O.we ÇII\ møkø eny mailþQx. ~ """ - <br />...welle~~~ 1. Ease In -which you -.,¡ fRcUiIy 0 0 0 <br />S1ntnIy. 2. ¡¡aile II) which you 8OCiIed fadlily 0 Q 0 <br />~dl~ 3. Directional slgnagedi8playøclln facility 0 n 0 <br />4- CleanUness of facllily 0 0 0 <br />Thomas D. Ban1IIII ~ HØ'!Ndo OUt employeeS rat8 In <br />PIesidIn t~ CIIIIItImer $8MC:8 WillI a smie1 0 0 0 <br />WE VALUE 6. HOw do - empIoV- f81B1n IheIr 0 0 0 <br />prOIeaalønal fII!I)eIIIIIfIC? <br />YOUR COMMENTS 7. Howdoour~ral8ln <br /> ...,.ñng you="" IS.~ 0 0 0 <br /> Inlomlatiøn on 88I'/ÌCèS. <br />~ AMPCO 0I1IICtIQn$. .1c'I <br />SYSTEM 8~ =::s~v. have we nuityøut .0 0 0 <br />PARKING Airy WIIIJ'$lÎlMlSyotJ may hive to ~ Çvstorn,r $a~ would <br />be QIti8\1y 8 11118åa\8d. <br /> <br />YOuA NNoIE <br />I'IØE IÞIIIfJi Thank You For YQur Patronage <br /> <br />Ampco SY$tem Parking <br />Page 15 <br />