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staff facilitators <br />• Performance of follow-up items such as compiling small group <br />notes, capturing registrations, and following up on nextsteps <br />A. Addressing City Department Community Issues 8 sessions <br />annually <br />PCRC will provide assistance, as needed, to departments related to neighborhood <br />issues, workshops, significant development projects, and strategic planning efforts. <br />This effort may include strategy development, technical assistance, material <br />preparation, and assistance in the review of presentations (when needed), workshop <br />staffing and follow-up. Services for such projects are offered based on the need of <br />the project and the staff. <br />B. Internal Staff Development 6 Sessions Annually <br />PCRC will provide a customized training or strategic planning/strategic capacity <br />building opportunities and technical assistance for supervisory <br />personnel, public contact employees and department managers on a topic that may <br />include theory and practice of interest -based conflict management, public <br />engagement, dealing with challenging behaviors, relationship building methods, <br />outreach strategies and other facilitative designs and processes. <br />*Note three sessions are scheduled for Public Works Staff. <br />C. Resident Capacity Building and Staff Consultation <br />Continue to offer consultation regarding liaison program and neighborhood <br />association to support for continuity from previous liaison program work. PCRC <br />assigned staff is available for staff to consult regarding conflict situations, effective <br />communication and community engagement practices. <br />III. Additional Services - available for an additional fee <br />1) Special Training: PCRC offers orientations to city staff about the mediation program <br />and its services as part of the basic contract. In addition, there are training <br />opportunities for supervisory personnel, public contact employees and department <br />managers that include theory and practice of interest -based conflict management, <br />negotiation, mediation and facilitation skills. <br />2) Conflict Assessment/Consultation: PCRC can assist cities, as well as local <br />community organizations/groups to assess specific conflict situations, analyze <br />concerns of stakeholders and develop strategies for pro -active and interest <br />based conflict resolution. PCRC utilizes its staff, volunteers, professional <br />mediators and local representatives in this assessment process. The conflict <br />assessment process usually involves third party neutral contact with <br />stakeholders to gather input and provide information about interest -based <br />conflict resolution. <br />REV: 09-24-18 RL Page 11 of 12 <br />ATTY/AGR.2018.227/Peninsula Conflict Resolution Center <br />