Agmt18 Schindler Elevator Corporation

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EXHIBIT A I. Scope of Services Contractor shall provide elevator maintenance services for all elevators, incline lifts and chair lifts owned by the City of Redwood City, California. There are sixteen (16) locations owned by the City: twelve (12) hydraulic elevators, three (3) wheelchair lifts, and one (1) material lift in the City. A. Contractor Competence Requirements During the term of this Agreement, Contractor shall satisfy and maintain the following criteria: 1. Contractor shall have a current license to perform the work in conformance with the provisions of the State Business and Professions Code. 2. Contractor shall have the requisite skilled and experienced elevator mechanics and adjusters under its direct employment and supervision. 3. Contractor shall certify that a member of its supervisory personnel regularly engaged in inspection and supervision will visit each listed elevator at least semi-annually to observe the quality of maintenance and to make certain that the quality of maintenance meets the specified standards. The supervisor shall report his/her findings in writing to the City's Facilities Supervisor. 4. Contractor shall have the necessary access to repair parts so they can be obtained within a maximum of two (2) days, in order to minimize elevator downtime. 5. Contractor shall have a Call Center that is available 24 hours per day, 365 days per year, which can dispatch technicians to the site within the specified time allowed. B. Preliminary Inspections and Repairs 1. Contractor has, prior to submitting a bid, examined each of the listed elevators and made a thorough survey of the equipment designated herein. Contractor did not include a list along with Contractor's bid that states what repairs need to be done before the maintenance requirements detailed in this Agreement can start. As no repairs were noted along with Contractor's bid, the Contractor is responsible for all repairs under this Agreement. C. Preventative Maintenance Requirements 1. Contractor shall systematically examine, adjust, clean, and lubricate the elevators in accordance with the manufacturer's specified preventative maintenance schedule. 2. Contractor shall assign primary and backup technician(s) to this account. An account representative shall also be assigned to be the contact for communications regarding this Agreement. 3. Contractor shall set up specific days that preventative maintenance shall occur each month and notify the Facilities Supervisor of that schedule. Contractor will perform all preventative maintenance during regular work days and hours, designated as Monday through Friday, 7:30 a.m. to 4:30 p.m. If Contractor cannot make the scheduled maintenance day because of emergencies, Contractor will notify the Facilities Supervisor and the work shall be rescheduled. REV: 08-07-18 MI Page 6 of 13 ATTY/AGR.2018.173/Schindler Elevator Corporation