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<br /> HOPE lO-Year Plan to Prevent and End Homelessness in San Mateo County <br /> 36. Collect input from lAC-Data and Homeless . Survey county departments, . June, '07 <br /> consumers on the Continuous service cities and non-profit <br /> quality of services and Quality providers provider to determine <br /> housing they receive Advisory what tools and processes <br /> Committee are being used to gather <br /> consumer input <br /> . Develop a simple . September, <br /> standardized survey tool '07 <br /> and process to assess <br /> consumer satisfaction <br /> with services and housing <br /> for homeless people <br /> and people at-risk of <br /> homelessness (e.g., how <br /> were they treated, did they <br /> receive what they needed, <br /> etc.) <br /> . Conduct periodic focus . Decem ber, <br /> groups with consumers '07 <br /> 37. Establish community- lAC lAC members . Survey county departments, . June, '07 <br /> wide standards of cities and non-profit <br /> service for affordable providers to identify existing <br /> housing, supportive standards; identify gaps <br /> housing and homeless and needs for community- <br /> services wide standards <br /> 38. Use data on outcomes lAC-Data and Homeless TSD . Year 4 <br /> of service interventions Continuous service <br /> and consumer Quality providers <br /> satisfaction to evaluate Advisory <br /> effectiveness of Committee <br /> housing and service <br /> programs and <br /> recommend changes <br /> (including creation of <br /> new programs and <br /> services and changes <br /> to existing programs <br /> and services) <br /> 28 <br />