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Agreement for HdL Services Exhibit A —Scope of Services Thursday); and (ii) no more than five (5) business banking days for all electronic Check Transactions that are successfully processed prior to 5:00 p.m. ET on each business banking day. HdL makes no representation or warranty as to when funds will be made available by Client's bank. 2.2. User Interface: All data required to be entered for payment processing shall be hosted by FIS such that no related personal or card information is stored on CITY servers or transmitted across CITY networks. 2.3. Support - HdL shall provide City with payment processing related customer service as needed. City shall timely report any problems encountered with the service. HdL shall promptly respond to each report problem based on its severity, the impact on City's operations and the effect on the service. HdL shall either resolve the problem or provide City with the information needed to enable CITY to resolve it. 2.4. Transaction Errors - HdL's sole responsibility for any Transaction error or reversed Transaction is to determine whether the result indicates a problem with HdL's service and, if necessary, reprocess and resubmit the Transaction without additional charge. In the event that a Transaction is reversed or refunded to any Business License applicant or holder of City, but is unrelated to any problem with HdL's service, HdL may offset such amount against funds remitted to City, or invoice City for such amount, as mutually agreed by the parties. City shall pay any such invoice within 30 days of receipt. 2.5. Electronic Check Authorization - For the purpose of this section, "checks" means checks drawn on accounts held in the U.S. ("Check(s)"). 2.5.1. As part of the implementation plan, City shall select risk management controls governing Check acceptance and assumes sole responsibility for the choice of controls. 2.5.2. HdL shall provide confirmation on a submitted ABA number as part of the Service to assist Client with the decision whether to accept a Check and shall route accepted Checks. 2.5.3. City hereby authorizes HdL to debit CITY's financial institution account in the amount of any returned item that is received by HdL. 2.6. City Responsibilities 2.6.1. As a condition to its receipt of the Service, City shall execute and deliver any and all applications, agreements, certifications or other documents required by Networks or other third parties whose consent or approval is necessary for the processing of Transactions. "Network" is an entity or association that operates, under a common service mark, a system which permits participants to authorize, route, and settle Transactions among themselves, including, for example, networks operated by VISA USA and Mastercard, Inc., NYCE Corporation, American Express, and Discover. 2.6.2. City represents, warrants, and agrees that it does and will comply with applicable Laws and regulations and Network rules, regulations or operating guidelines. City shall notify HdL in writing as soon as possible in the event a claim is either threatened or filed against City by any governmental organization having jurisdiction over City or a Customer related to the Service. City shall also notify HdL in writing as soon as possible in the event a claim is either threatened or filed against City relating to Transactions or the Services or a fine or other penalty is assessed or threatened relating to Transactions or the Services. 2.6.3. City represents, warrants and agrees that it is and will continue to be in full compliance with all applicable requirements of the Client Information Security REV: 02-28-19 PR ATTY/AGR.2019.049/HDL Prime Business License & TOT Software