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Agreement for HdL Services Exhibit A —Scope of services CITY and HdL will collaborate on the format and data to be included in the daily journal file, and how often it is to be generated. CITY is responsible for the import of the daily journal file into its financial system. 1.7.2. Community Development/Building system (TRAKiT) — HdL will provide a web interface for business license integration to the City's permitting system (TRAKiT) in order to look up the City's business license status for a contractor. The City can use this interface in order to retrieve the City business license status for the contractor. The CSLB issued contractor ID is supplied to the web service, and the contractor's current City business license #, status, and expire date are returned. 1.7.3. Business license discovery service provider (Muniservices) — HdL Prime includes built-in capabilities to export business license data, which will then be provided to the City's business license discovery service provider. 1.7.4. Geographic Information System (Esri ArcGIS) — HdL Prime includes built-in capabilities to export business license data, which will be used to provide business registry data for import into Esri ArcGIS as a map layer. 1.8. Software Modifications — HdL Prime is a configurable off the shelf system (COTS). Although it is not custom software, HdL frequently implements enhancements that are the result of a client request. When the City submits an enhancement request, the City will designate the request as a general enhancement request, or a special enhancement request. The request will then be handled as described here: 1.8.1. General Enhancement Request — the request is recorded on HdL's enhancement backlog, for review by HdL's triage team, comprised of a mixture of client service and development team personnel. The request will be reviewed to determine the perceived benefit of the enhancement, if it is aligned with HdL's development philosophy, and if it will benefit other clients, and weighed against the cost of development and the current development pipeline. The triage team will make a determination of whether the enhancement will be implemented, and if so, when, at no cost to the City. 1.8.2. Special Enhancement Request — the request is handled as a change request. First, it is reviewed to determine if the enhancement is aligned with HdL's development philosophy and would not be detrimental to HdL's development plans and other clients. The request will then be assigned to HdL Project Management personnel who will work with the City to document the requirements and designed timeline for the enhancement. A Statement of Work document will then be provided to the City for approval, detailing the scope of the enhancement, timeline, and development costs, which may require an amendment to this Agreement. Upon approval, the enhancement will be slotted in to the development pipeline for implementation. 2. Payment Processing Services 2.1. Payment Processing - HdL shall provide its Services to support payments remitted to City. HdL shall transmit transactions for authorization and settlement through HdL's certified payment processor, FIS. Funds for transactions processed by HdL hereunder shall be submitted to City's designated bank account as follows: (i) no more than two (2) business banking days after all Transactions (other than electronic Check Transactions) that are successfully processed prior to 5:00 p.m. ET on each business banking day (e.g., a Transaction authorized at 2:00 p.m. ET on Monday will be submitted on Wednesday; a Transaction successfully processed at 8:00 p.m. ET on Monday will be submitted on REV: 02-28-19 PR ATTY/AGR.2019.049/HDL Prime Business License & TOT Software