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<br />continuing educational requirements as presently or in the future shall be promulgated and <br />required by the State of California. Where required by law or regulation, copies of all such <br />certifications shall be provided at least annually by the TPA to the City. <br /> <br />33. <br /> <br />Memher Services' The TPA shall provide special on-site training services when requested by the <br />City of Redwood City to ensure that the people who process workers' compensation claims are <br />effectively carrying out the procedures required for a successful program. <br /> <br />The TP A shall require one of the dedicated unit examiners to meet with city personnel, at the <br />city's location, at least once annually to review program procedures regarding workers' <br />compensation reporting requirements and other program matters that require the timely <br />participation of the city's personnel. <br /> <br />The TP A shall require an examiner to be available and readily respond to a the City's request for <br />assistance with problem cases, including on-site visits to the city. <br /> <br />The TP A shall provide the City of Redwood City with information regarding statutes, proposed <br />changes to statutes, and changes to the rules and regulations affecting the City and its <br />responsibility as a legally uninsured workers' compensation joint powers authority. <br /> <br />34. <br /> <br />Employee Services' As required, The TPA will develop, for review by the City of Redwood City <br />materials which will provide information and guidance to member cities' employees regarding <br />workers' compensation and the self-insurance program. <br /> <br />As required, the TP A will assist injured employees in resolving problems that arise from injury <br />or illness claims. <br /> <br />35. <br /> <br />Conflict of Tnterest. The TP A shall avoid all conflicts of interest or appearance of conflicts of <br />interest in performance of this document. If the TP A receives compensation from the City of <br />Redwood City for services not included in this document, such as bill review services, managed <br />care, or investigations, the TP A shall disclose all fees received from the City. Such disclosure <br />shall be in the form of a letter and shall be received by the City each April 1. <br /> <br />City of Redwood City Performance Standards <br /> <br />Page 7 of 7 <br /> <br />April 28, 2006 <br />