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<br />Exhibit B <br /> <br />CITY OF REDWOOD CITY <br />WORKERS' COMPENSA TION CLAIM ADMINISTRA nON <br />PERFORMANCE BASED COMPENSA TION <br />2006 - 2007 <br /> <br /> <br /> Initial contact (includes attempts) on all lost <br /> Initial Claim Contact I 95% I time non.litigated claims within 2 business <br /> days of receipt of claim <br /> Subsequent contact with injured worker( <br />2 I Subsequent Claim Contact I 90% I non represented) every 30 days while <br /> receiving TO or 4850 <br />3 I Continuous Efforts at 96% Maintain a 100% closing ratio on all <br />Finalization of Claim indemnity claims <br />4 I Utilization Review I Pass/Fail UR results in savings of at least 200% of <br /> cost of UR. <br />5 Bill Review Results Pass/Fail Maintain 45% in net savings <br />6 I Status Reports I Pass/Fail Complete status reports every 90 days <br /> on each Indemnity claim <br />7 I Program Management I Pass/Fail I 1 0% reduction in each of the following; <br />$1,000 for each category <br />8 I Client/ Customer satisfaction I Pass/Fail I Based on Redwood City Employee Survey <br /> "B" or better overall rating <br /> <br />$2,000 <br /> <br />i $2,000 <br /> <br />$1,000 for each % point above 96% ( not including future medical claims) <br /> <br />$2,000 <br /> <br />$2,000 <br /> <br />$2,000 <br /> <br />1. lost time days.2. litigation costs 3. medical costs 4. litigation rate <br /> <br />I <br />I <br />I $2,000 <br />