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8. The TPA shall provide, at the City's expense, utilization review and/or professional managed care services on an as-needed basis to injured employees, provided the City's approval is obtained prior to the provision of such service. Medic::II P::Iyments' Medical bills will be matched to the file, reviewed for correctness, approved for payment, and paid within time limits established by Labor Code section 4603.2. If all or part of the bill is being disputed, the TP A will notify the medical provider, on the appropriate form letter, within time limits established by Labor Code 4603.2. 9. PI::ln of Action' Each claim file shall contain the examiner's plan of action for the future - -handling of that claim. Such plan of action will be identified in the computer n()!~pad. 10. 11. Investie:Jtion' The TPA shall subscribe to the Index Bureau. The examiner shall request a report from the Index Bureau on all new indemnity claims. Subsequent requests should be made every six (6) to twelve (12) months thereafter on all active indemnity claims. Compens::lhility. The compensability determination (accept claim, deny claim, or delay acceptance pending the results of additional investigation) and the reasons for such determination will be made and documented in the file within three (3) working days of the receipt of the notification of the loss. Delay or denial of benefit letters shall be mailed in compliance with the Division of Industrial Relations' guidelines. The TP A shall notify the City of delay or denial of any claim. In no case shall a final compensability decision be extended beyond ninety (90) days from the City's knowledge of the claim. 12. Provision of Benefits' The TP A shall provide all compensation and medical benefits in a timely manner and in compliance with the statutory requirements of the California Labor Code. The TP A shall compute and pay temporary disability benefits to injured employees based upon earnings information and authorized disability periods. The TP A shall review, compute, and pay all informal ratings, death benefits, Findings and Awards, life pensions, or Compromise and Release settlements. 13. lniti::ll Indemnity P::Iyment: The initial indemnity payment or voucher will be issued and mailed to the injured employee together with properly completed DWC notices within fourteen (14) days of the first day of disability. Late payments must include the ten percent (10%) self-imposed penalty in accordance with Labor Code Section 4650. 14. SlIhseqllent Indemnity P::Iyments' All indemnity payments or vouchers subsequent to the first payment will be verified, except for obvious long-term disability, and issued in compliance with Labor Code Section 4651. Late payments must include the ten percent (10%) self-imposed penalty in accordance with Labor Code Section 4650. City of Redwood City Perfonnance Standards Page 3 of7 April 28, 2006