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<br />September 25, 2006 - ATTACHMENT 1 <br /> <br />7A <br />Page 19 <br /> <br />S8WMA Contractor Selection Process <br /> <br />Executive Summa( <br /> <br />~.':!.__ 'T <br /> <br />-..- " - 'IJ <br /> <br />.- -t . lIlI,. lid <br /> <br />Summary of PAF tmd PAC Recommendations <br /> <br />preferences. hazardous waste, electronic waste, and universai waste <br />management (expansion) <br /> <br />. Billino Services. Residential and commercia! billing services; annual billing <br />audits; member agencies access to billing records; customer suspension of <br />service for absence; automated billing options; and, maintain a local payment <br />office at the Shoreway facility (expansion) <br /> <br />. Customer Service. English and Spanish translations of public education <br />materials; minimum call center hours; specific coding system for complaints; <br />documentation of call center statistics; customer service representative training; <br />website capabilities (e.g., pay for service. schedule service. or file complaints on- <br />line); customer service operations plan (expansion) <br /> <br />G. Shoreway Facmty Services and Improvement Plans <br /> <br />. Operations. Continue operating the buy-back program, the household <br />hazardous waste drop-off center, and the "bunker" program for C&D provided <br />that the facility master plan demonstrates that these activities can be continued <br />with the expansion of the recycling and transfer buildings. <br /> <br />. Improvement Plans <br /> <br />Installation of single-stream processing equipment in the recycling <br />building at the Shoreway facility which may require expansion of the <br />recycling building (new) <br /> <br />- Expansion of the transfer station to accommodate more diversion <br />materials (expansion) <br /> <br />- Development of a facility master plan to determine how best to integrate <br />the new single-stream processing operation and expansion of the transfer <br />station with strategies to improve traffic circulation and to achieve <br />operational efficiencies (new) <br /> <br />3. Contract Terms and Conditions <br /> <br />A. Labor Considerations <br /> <br />. Competitive Wages and Benefits. The collection and Shoreway operations <br />contractors shall provide their employees with competitive wages and benefits <br />(new) <br /> <br />. Employee Retention Policy. The collection and operation contractors shall <br />provide employment preference to the current contractor's employees (new) <br /> <br />. Policies for Off-Site Processina Contracts. The above requirements shall not <br />extend to processing contracts for organic and recyclable materials (unchanged) <br /> <br />Hilton Famkopf & Hobson, LLC <br /> <br />ES..8 <br />