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<br />CITY OF REDWOOD CITY <br />CUSTOMER SUPPORT SERVICES SPECIALIST (Continued) <br /> <br />6.2A <br />Page 31 <br /> <br />Knowledge of best management practices, principles and techniques of water <br />conservation. <br /> <br />Safe work practices. <br /> <br />Ability to: <br /> <br />Provide excellent customer service. <br /> <br />Repair and maintain water and other types of meters. <br /> <br />Read and interpret technical manuals, blueprints, diagrams and schematics. <br /> <br />Direct, oversee and evaluate the work of others including contractors and <br />vendors. <br /> <br />Instruct and train others in the use of tools and equipment used to repair or <br />replace meters, automatic meter reading and water conservation practices. <br /> <br />Maintain records and prepare reports and requisitions. <br /> <br />Establish and maintain positive and cooperative working relationships with the <br />public and other employees. <br /> <br />Ensure timely and accurate meter reading and providing excellent customer <br />service. <br /> <br />Work productively and effectively in the absence of supervision. <br /> <br />Communicate clearly and concisely, both orally and in writing. <br /> <br />Operate a motor vehicle. <br /> <br />Phvsical Characteristics: <br /> <br />Must be able to lift moderately heavy objects, perform manual labor required <br />to repair and replace water meters, work outside in varying climatic <br />conditions, lift heavy objects, have the sight to read meters and perform <br />precise technical repairs and be in sufficient good health to perform job <br />duties. <br /> <br />Experience and Education: <br />Any combination of experience and training that would likely provide the <br />required knowledge and abilities is qualifying. A typical way to obtain the <br />knowledge and abilities would be: <br /> <br />4 <br />