AgdaPkt 2002-11-04 - Laserfiche WebLink

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From the City Manager November 4, 2002 Subject Annual Telephone Hardware anc Software Maintenance Support Recommendation It is recommended that the City Council authorize the purchase of telephone hardware and software maintenance support in the amount of $40,180 from Verizon. Background There are four major telephone switches which support the majority of the City's incoming and outgoing phone calls. In addition, the equipment maintains the four digits encode extensions which allow employees to call other employees. The equipment is strategically located throughout the City to ensure no single point of failure. The telephone equipment is at least ten years old and has been updated and expanded to enhance functionality, but the core unit remains unchanged. As the equipment ages the risk of major failure significantly increases; furthermore, the parts for the matured equipment become scarce. The City has used a variety of vendors over the lifetime of the equipment. The level of service supplied by these vendors varied drastically. The last two vendors, Telecomcepts and NEC support services, were substandard for mission critical equipment; however, Verizon's technical staff is superior in supporting our legacy equipment and is very responsive to problems and outages. To mitigate the City's exposures to possible failure, the Finance Department's Information Technology Division is recommending the purchase of a hardware and software maintenance support which covers any hardware or software failure to the four major telephone switches. Fiscal Impact Funds are allocated in the FY 2002/03 internal telephone services budget for this contract. David O. Chulick Brian J. Ponty Edward P'. Everett' Information Technology Manager Director of Finance, Financial Planning City Manager