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7.1 9 q <br />~lppendix 1 <br />Table A-1 - On-Site Infrastrnetnre Response T~e~ <br /> <br /> SEVENTY ~SPONSE <br /> Sev~ty 1 Wi~n 4 horn ~om receipt of notification <br /> Sev~ 2 * Wi~n 4 horn ~om r~eipt of notification* <br /> Sev~ty 3 * Wi~n 24 ho~s ~om r~eipt of notification* <br /> · Smd~d Business Day <br /> Table A-2 - On-Site ~fras~uc~re Response wi~ Tech~csl Suppo~ <br /> Response T~es <br /> <br /> SE~ffiTY ~SPONSE <br /> Sev~W 1 Wi~n 1 Ho~ from rec~pt ofr~uest for Tec~cal <br /> Suppo~ <br /> On Site M~ 4 ho~ ~om time of dispatch <br /> Sev~ty 2 * Wi~n 4 Horn ~om receipt ofr~uest for Tec~c~ <br /> Suppo~ <br /> ~ Site wi~n 4 horn* ~m ~e of dispatch* <br /> Sev~ty 3 * Wi~n next Business Day ~om receipt ofr~uest for <br /> Tec~cal Support* <br /> On Site wi~in 24 ho~s* ~om time of dispatch <br /> · S~d~d Business Day <br /> Table B - Remote Technical Suppo~ Response T~es <br /> <br /> SEVENTY ~SPONSE <br /> Sev~ty 1 Wi~in 1 Ho~ fiom receipt of notification <br /> Sev~ty 2' Wi~n 4 Ho~s ~om receipt of notification <br /> Sev~ty 3' Wi~in next Business Day <br /> · St~d~d Business Days <br /> <br /> 21 <br /> <br /> <br />