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Table C - Severity Definitions <br /> <br />Severity Level Problem Types <br />Severity 1 Major system failure <br /> 33% of System down <br /> 33% of Site channels down <br /> Critical System Impairment <br /> Site Environment Alarms (smoke, access, <br /> temp, AC Power) <br /> Response is 24-hours per day, 7-days per <br /> week, 365-days per year <br />Severity 2 Non-Critical System Impairment <br /> Intermittent problems <br /> Response during Standard Business Day <br />Severity 3 Technical Question = Upgrades or <br /> intermittent problems, System problems <br /> presently being monitored ' <br /> Pans Questions <br /> Upgrades <br /> Intermittent problems <br /> System problems presently being monitored <br /> Response during Standard Business Day. <br /> <br /> 22 <br /> <br /> <br />