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6.3B <br />Page 11 <br />Program Effectiveness <br />I. Project application should demonstrate that the proposed project is the most <br />appropriate match of service delivery to the need. Identify performance measures to <br />track the effectiveness of the service in meeting the identified goals. At a minimum, <br />performance measures for service-related projects would include: documentation of <br />new "units" of service provided with the funding (e.g. number of trips, service <br />hours, workshops held, car loans provided, etc.), cost per unit of service, and a <br />quantitative summary of service delivery procedures employed for the project. For <br />capital-related projects, project sponsor is responsible to establish milestones and <br />report on the status of project delivery. <br />The pilot Redwood. City Community Shuttle wilt utilize CCAG's current service <br />efficiency guidelines of per rider costs not to exceed $6 and no fewer than t 0 riders per <br />service hour. <br />2. Describe a plan for ongoing monitoring and evaluation of the service, and steps to <br />be taken if original goals are not achieved. <br />Ridership levels will be monitored on a monthly basis with service updates provided to <br />CCAG on a quarterly basis. New service may take a Little time to "catch. on." We are <br />making every effort to include the appropriate stake holders to speed up this process. <br />It is the program's goal to meet ridership expectations by month 24 of operation. The <br />service will be reviewed on a regular basis and adjusted as necessary to improve <br />operations. <br />