Agmt07 The City of Los Altos - Laserfiche WebLink

Browse Search

internet connection. C. Maintain and support: RWe will keep the type of equipment or specific named equipment operational as defined by its purpose. If RWe staff is unable to resolve an issue without external vendor support, RWe will contact and work with the appropriate vendor until the malfunctioning equipment is operational. RWe staff will keep the same equipment optimized and its firmware/software current as deemed appropriate to maintain optimized operations, while minimizing down time. 2. Internet Access Support: LAH is currently connected to the Internet via a T -1 line. RWe will maintain and support this connection. 3. Firewall Support: LAH uses a Sonic firewall appliance to protect the internal network from unauthorized intrusion from the internet. RWe will maintain and support this appliance and in some instances make recommendations to improve security to reduce network vulnerabilities. 4. Network Support: RWe will maintain and support all the switches and other networking devices in LAH. 5. Server Support: RWe will maintain and support all servers used in LAH. From the diagram RWe has received of the LAH network, the financial system is currently running on HPUX Unix operating system. RWe is not proficient in UNIX or LAH's financial system; however, RWe recognizes the criticality of the seNer to the operation of the entire organization and will treat it as such. Resolutions on this seNer may require the coordination of several vendors in addition to RWe including Hi-Tech, HP, and others; thus outages may take longer to resolve then the other supported technologies which RWe is more proficient in. In the Microsoft Windows environment, RWe staff will provide full support for the following: . Operating systems . File and print seNices . Email . Antivirus and spam filtering . Internet blocking . Applications running on the seNers 6. Desktop, Laptop, and Mobile Computing Device Support (DLM): LAH has 20-25 pe's 6