Agmt07 The City of Los Altos - Laserfiche WebLink

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on the network. RWe will maintain and support all DLM on the LAH network including future connected or non-connected DLM. Support will include, but not be limited to: developing and providing specifications; purchasing, setting up, and installing; optimizing and patching; and protecting against unwanted intrusion - spyware, viruses, etc. 7. Other: Technologies not currently named will be maintained and supported upon written agreement by LAH and RWe. 8. For all supported technologies, RWe will work with manufacturers and vendors to purchase new, as well as return and replace failed parts, such as hard drives, monitors, printers, etc. From time to time additional external contractors may be required, such as for larger cabling or electrical work. RWe will find, coordinate, and schedule the efforts of external contractors. For all emergency and non-emergency issues during normal business hours, RWe will respond within four (4) hours, usually faster. RWe will respond with its best effort for all emergencies during non-business hours. B. COMPENSATION 1. LAH agrees to pay to RWe the full cost of providing technology services as shown in this Exhibit A, as the same may be amended from time to time by written agreement between the Parties. 2. LAH and RWe acknowledge and agree that compensation paid by LAH to RWe under this Agreement is based upon RWe's cost of providing the seNices required hereunder, including salaries and benefits of employees. 3. LAH agrees to compensate RWe for Information Technology seNices. Direct external costs such as external contractors and equipment purchases on behalf of LAH are borne by LAH. Information Technology services costs include those expenses necessary to administer this Agreement. RWe will provide these seNices for an hourly rate $123.69 during fiscal year 2007-2008 (July 1,2007 to June 30,2008). The hourly rate will be adjusted on an annual fiscal year basis. 4. Terms of Payment. RWe shall invoice in advance on the first of each month in the amount $4,287.92 (eight hours per week for six months beginning July 1,2007 ending December 1, 2007). On December 31S\ 2007, RWe will reconcile the actual number of hours used by 7