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<br />C. Maintain and support: RWC will keep the type of equipment or specific named <br />equipment operational as defined by its purpose. If RWC staff is unable to resolve an <br />issue without external vendor support, RWC will contact and work with the <br />appropriate vendor until the malfunctioning equipment is operational. RWC staff will <br />keep the same equipment optimized and its firmware/software current as deemed <br />appropriate to maintain optimized operations, while minimizing down time. <br />2. Internet Access Support: COA is currently connected to the Internet via a T-1Iine. RWC <br />will maintain and support this connection. <br />3. Firewall Support: RWC will maintain and support this appliance and in some instances <br />make recommendations to improve security to reduce network vulnerabilities. <br />4. Network Support: RWC will maintain and support all the switches and other networking <br />devices in COA. <br />5. Server Support: RWC will maintain and support all servers used in COA. RWC staff will <br />provide full support for the following: <br />. Operating systems <br />. File and print services <br />. Email <br />. Antivirus and spam filtering <br />. Internet blocking <br />. Applications running on the servers <br />6. Desktop, Laptop, and Mobile Computing Device Support (DLM): COA has <br />approximately 30 PC's on the network. RWC will maintain and support all DLM on the COA <br />network including future connected or non-connected DLM. Support will include, but not be <br />limited to: developing and providing specifications; purchasing, setting up, and installing; <br />optimizing and patching; and protecting against unwanted intrusion - spyware, viruses, etc. <br />7. Other: Technologies not currently named will be maintained and supported upon written <br />agreement by COA and RWC. Written agreement can be in the form of an email request. <br />8. For all supported technologies, RWC will work with manufacturers and vendors to <br />purchase new, as well as return and replace failed parts, such as hard drives, monitors, <br />printers, etc. From time to time additional external contractors may be required, such as for <br />larger cabling or electrical work. RWC will find, coordinate, and schedule the efforts of <br /> <br />6 <br />