Laserfiche WebLink
<br />external contractors. For all emergency and non-emergency issues during normal business <br />hours, RWC will respond within four (4) hours, usually faster. RWC will respond with its best <br />effort for all emergencies during non-business hours. <br /> <br />B. COMPENSATION <br /> <br />1. COA agrees to pay to RWC the full cost of providing technology services as shown in this <br />Exhibit A, as the same may be amended from time to time by written agreement between <br />the Parties. <br /> <br />2. COA and RWC acknowledge and agree that compensation paid by COA to RWC under this <br />Agreement is based upon RWC's cost of providing the services required hereunder, <br />including salaries and benefits of employees. <br /> <br />3. COA agrees to compensate RWC for Information Technology services. Direct external <br />costs such as external contractors and equipment purchases on behalf of COA are borne by <br />COA. Information Technology services costs include those expenses necessary to <br />administer this Agreement. RWC will provide these services for an hourly rate $123.69 <br />during fiscal year 2007-2008 (July 1, 2007 to June 30, 2008). The hourly rate will be <br />adjusted on an annual fiscal year basis. <br /> <br />4. Remote support will be billed in fifteen (15) minute intervals. <br /> <br />5. Terms of Payment. RWC shall invoice in advance on the first of each month in the amount <br />$2,679.95 (five hours per week for 52 weeks divided by 12). <br /> <br />6. Charges for other services and special projects: Additional hours for special projects <br />requested of RWC will be at the current rate in which the work was done and will be invoiced <br />in the month following the completion of the requested service or incurred expense. Special <br />projects are typically projects requested by COA that require RWC resources well-above the <br />initially agreed upon five hours per week, and where COA wants to save the five hours for <br />normal support, or where COA wants RWC to track and invoice requested work separate <br />from normal invoicing. Special projects are subject to RWC staff availability. <br /> <br />External vendor charges and equipment purchases will be paid directly by COA or <br />reimbursed by COA if paid by RWC, and shall be without RWC overhead fees. <br /> <br />7 <br />