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<br />7. End of year reconciliation: During July 2008, RWC will reconcile the previous fiscal year's <br />purchased hours against the worked hours. RWC will invoice COA for all worked and non- <br />invoiced hours, or refund COA for all invoiced but non-worked hours. <br /> <br />8. Reporting: Each month RWC will submit to COA a spreadsheet showing and recording the <br />hours worked to date, the name of the tech who worked the hours, and a brief description of <br />the work completed. <br /> <br />9. Requesting Support: Issues requiring support during periods where RWC staff is not on- <br />site can be requested using one of the following three methods: <br /> <br />1. Logging into RWC's online help <br />http://thecity . redwood city . orq: 8080/hd/index. htx. <br /> <br />2. Calling or emailing the primary Analyst assigned to COA. <br /> <br />desk <br /> <br />system <br /> <br />at <br /> <br />3. Calling RWC help desk at (650) 780-7093 <br /> <br />8 <br />