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- EXHIBIT "A" <br /> <br /> CITY OF REDWOOD CITY <br /> INFORMATION TECHNOLOGY ANALYST I I INFORMATION TECHNOLOGY <br /> ANALYST II / SENIOR INFORMATION TECHNOLOGY ANALYST <br /> <br />DEFINITION: <br /> <br />To support the Redwood City host computer with its Universe operating system <br />(Unix over Pick) and the Basic programming language, to provide hardware and <br />software support for the City's personal computers (MS-DOS, Windows, and <br />Macintosh), to support the City's networks such as Novell Netware, Microsoft <br />Windows for Workgroups, and Apple LocalTalk, and to support the City's phone <br />switches and voice mail. <br /> <br />DISTINGUISHING CHARACTERISTICS OF THE CLASS: <br /> <br />The Information Technology (IT) Analyst I and Information Technology (IT) <br />Analyst II job classifications are flexibly staffed. The IT Analyst 1/11 and Senior <br />Information Technology (IT) Analyst positions are responsible for both new <br />development and maintenance of existing systems, testing, implementation, and <br />evaluation of new and existing software. These positions require both numerical <br />and logic aptitude. <br /> <br />IT Analyst I: This entry level IT analyst position is filled through the competitive <br />testing process. The full range of duties can be performed in this job class but <br />the incumbent is not expected to function at the same skill level as the higher <br />positions and usually exercise less independent direction and judgment. This <br />position receives more detailed instructions than the higher levels. <br /> <br />IT Analyst I1: This is the mid-level IT analyst position. It is filled by appointment <br />when the department head has determined that an IT Analyst I is fulfilling all of <br />the requirements of the IT Analyst II. The incumbent is expected to function at a <br />higher skill level than the IT Analyst I and exercise more independent direction <br />and judgment. At times, this position may do some training and supervision of <br />an IT Analyst I. <br /> <br /> The host IT Analyst II must have a wide variety of application experience <br /> including a minimum of six months of experience with payroll, general ledger, <br /> and utility billing software. The incumbent must have demonstrated an ability to <br /> work independently and provide excellent customer service before advancing to <br /> this level. <br /> <br /> <br />