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EXHIBIT "A" SCOPE OF SERVICES Scope of Services Important components in crafting standards, review processes, and design guidelines to address residential design are to recognize the unique features of Redwood City; understand the development patterns of the residential neighborhoods; recognize the community character elements that residents want to protect; and provide feasible options that balance property owners' rights with design concerns. By working closely with City staff, decision makers, and the community, the work program of Lisa Wise Consulting, Inc. (Consultant or LWC) set forth below is designed to gradually build consensus through the project by offering a clear presentation of the issues and a menu of approaches. Task 1 Establishing Community Preferences and Benchmarking 1.1 Kick-off Meeting and Neighborhood Tour LWC will meet with City staff to review residential design issues, discuss ideas and aspirations for the project, finalize the work program and schedule, and clarify roles and responsibilities. As part of this meeting, LWC will tour the project area with staff to become familiar with the physical details of the residential neighborhoods. 1.2 Public Outreach Program LWC will prepare a Public Outreach Program using the components identified in this Scope of Work. The Public Outreach Program will outline all outreach tools to be used throughout the project. The outreach activities identified in this Scope of Work are a first cut, based on the firm's understanding of the project needs and objectives. LWC will work with City staff to ensure a public process that engages a broad spectrum of neighborhood interests and builds buy -in and ownership of the design guidelines. 1.3 Online Engagement Throughout the project, LWC will provide information for the City's website, including text, photographs, maps, renderings, other images, and information to describe the project and its progress. City staff will upload project memorandum and milestone documents to the City's website to be accessed by interested community members. 1.4 Community Preference Survey LWC will prepare an online survey to gather ideas and concerns related to residential compatibility and design. If directed by City staff, LWC will conduct the survey itself. 1.5 Information Gathering Meetings LWC will prepare for and conduct information gathering meetings over a one- or two-day period. Meetings may include small group or one on one interviews, study sessions, open houses, or other events with community members, property owners, designers, architects, developers, City officials, and others to understand concerns from a variety of perspectives. City staff will provide direction to LWC on what types of meetings must be held. 1.6 Technical Review Page 9 of 14 REV: 03-28-19 PR ATTY/AGR.2019.071/Lisa Wise Consulting, Inc.