AgdaPkt 2019-05-06 Joint SA PFA - Laserfiche WebLink

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6.A. - Page 3 of 68 TruePoint The City's current utility billing system, which includes consumption tracking, budget calculations and assignments, and bill calculations for garbage, sewer, and water, is being replaced as part of the ERP replacement project. Two vendors provided bids for utility billing solutions, Tyler Munis and TruePoint. In September 2018, both vendors were invited onsite to demonstrate their systems at Proof of Capabilities (POC) sessions. All City staff were invited and encouraged to attend the POC sessions, and live streaming of the demonstrations was available to staff who could not attend in person. At the conclusion of each POC session, attendees completed a survey providing input, feedback, and their system recommendations. TruePoint's TrueBill system was selected as the City's utility billing solution due to its intuitive and modern interface, ability to perform budget calculations, ease of online bill payments for residents, seamless integration with the selected ERP system (Oracle Fusion), and its overall ability to meet the City's needs. If the Council approves the proposed agreement, implementation of this system will begin in May 2019, and the system is anticipated to go live in May 2020. FISCAL IMPACT The total cost to implement TruePoint's TrueBill Utility Billing software, plus five years of licensing, maintenance, and support costs, is approximately $655,000. Funding for the system is included in the FY 2019-20 Recommended Capital Improvement Program budget. The cost of this system is funded equally between the Sewer Capital Fund and the Water Capital Fund. The total cost of $655,000 includes implementation services of $335,000, initial software licensing of $150,000, five years of licensing, maintenance, and support of $30,000 per year, and a contingency amount of $20,000. ENVIRONMENTAL REVIEW This activity is not a project under California Environmental Quality Act (CEQA) as defined in CEQA Guidelines, section 15378, because it has no potential for resulting in either a direct or reasonably foreseeable indirect physical change in the environment. PUBLIC NOTICE Public Notification was achieved by posting the agenda, with the agenda items being listed, at least 72 hours prior to the meeting. ALTERNATIVES The City Council could request staff to continue with the current in-house developed solution or conduct a new selection process for a utility billing solution. ATTACHMENTS Attachment A: Agreement with TruePoint City of Redwood City 1017 Middlefield Road, Redwood City, CA. 94063 Tel: 650-780-7000 www.redwoodcity.ore 11