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6.A Aeeinn90fretfTr$uePoint Services Exhibit S — RFP Requirements <br />This deliverable includes final configuration of the TrueBill system to meet the proposed business processes <br />and business requirements of the implementation. Bill comparison testing will also be performed, to ensure <br />that the TrueBill billing calculations matches Redwood City's Legacy Systems. <br />TruePoint Responsibilities <br />• Develop system configurations. <br />0 Develop and implement possible software enhancements. <br />• Test system configurations. <br />• Develop scripts to compare billing results between TrueBill and Legacy Systems. <br />Redwood City Responsibilities <br />• Provide answers to TruePoint questions about specific business processes. <br />• Provide variety of accounts for testing. (i.e. single family, multi -family, commercial, irrigation, recycled <br />water, rate assistance, water only, sewer only, residential & commercial garbage) <br />• Assist with testing configurations. <br />Phase 6: Interfaces <br />Duration: Approximately 10 Weeks — 365 Hours <br />Definition: <br />This deliverable includes the analysis, requirements documentation and development of the interfaces to/from <br />TrueBill. TruePoint will work directly with Redwood City in defining the specifications and requirements for <br />these interfaces as well as designing and troubleshooting the interfaces. TruePoint will create export files for <br />those interfaces that are from TrueBill to another system, since we will not write directly into a 3`d party <br />database. <br />The following interfaces have been identified by Redwood City. Any interfaces not listed may require <br />additional project costs. <br />Finance/General Ledger — TruePoint will provide a one-way file export from TrueBill to the Legacy <br />Systems (Currently Rocket's Universe) system or Oracle Fusion Cloud, the City's new Enterprise <br />Resource Planning (ERP) system expected to go -live in July, 2020. Should the Oracle Fusion Cloud <br />system go live after the TruePolnt project and require a different integration (method or file type), a <br />change order would be required for the additional effort. <br />2. Sensus (meter reading file) — Bi-directional interface using TrueBilI's standard meter reading <br />import/export tools. <br />3. Sensus Analytics (VFLEX) — Daily one -directional interface using True BiII's standard export tools. <br />4. Itron MVRS — Bi-directional interface using TrueBill's standard meter reading import/export tools. <br />5. InfoSend — Daily customer information will be sent from TrueBill to InfoSend to provide accurate data <br />on the InfoSend portal. All payment information coming from infoSend will be imported into <br />TruePoint using the standard payment import tool. TrueBill will calculate all utility bills, creating a <br />single file containing all bills that can be sent to InfoSend for their bill printing and mailing services <br />used by City. <br />6. Payment imports (PayNearMe, CheckFree, LockBox, and Electronic Payment Exchange (EPX)) — One- <br />way interface from source to TrueBill using TrueBilI's standard payment import tools. In all but <br />PayNearMe, two (2) file formats will be created (original & verified payments) to help facilitate the <br />payment clearing process. <br />7. Integrated Voice Response (IVR) — Bi-directional interface with Redwood City's Mitel IVR system. <br />C4%1FAILIPAD R1ilV <br />Page 15 of 64 <br />RFP Requirements Page 15 <br />ATTY/AGR.2019.106[TruePoint TrueBill Utility Billing System 27 <br />