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AUeement for TruePoint Services Exhibit B — RFP Requirements <br />Generates a return stub so that cash receipts can be read <br />with an optical character reader, scanning the account and <br />Y <br />amount <br />Provides the ability to re -start bill print in the event of a <br />y <br />paperjam <br />Provides the ability to view and reprint past bills at anytime <br />Y <br />Provides the ability to produce final notices <br />Y <br />Provides the option to produce a single statement for <br />customers with multiple utility accounts or produce <br />y <br />individual statements for customers with multiple utility <br />accounts <br />Provides the ability to put accounts off -cycle <br />Y <br />Provides the ability to prorate bills for new and closed <br />y <br />accounts <br />Provides the ability to calculate final bills during any cycle <br />based on internal issuance of a turn off service order or <br />Y <br />closing a customer account <br />Supports billing adjustments such as read errors and <br />Y <br />automatically adjust billing amounts and history <br />Provides the option to print a paper bill, email the bill or <br />y <br />both to the customer <br />Ability to make changes to closed accounts, override the <br />previously generated closing bill and reprint the revised bill. <br />y <br />Ability to produce revised bill based on changes made on <br />y <br />accounts. <br />Allows positive or negative transaction adjustments with a <br />complete audit trail <br />y <br />Provides the ability to automatically generate the <br />y <br />appropriate journal entries <br />Accepts over payment or credit adjustment with amount <br />maintained as unapplied credit balance or be applied to the <br />Y <br />next service bill <br />Provides a complete audit trail of payments processed for <br />y <br />reconciliation prior to general ledger cash posting <br />Provides the ability to generate a counter invoice detailing <br />y <br />charges and balance due <br />Provides the ability to accept full, over, partial, and pre- <br />y <br />payments <br />Provides the ability to distribute partial payments based on <br />user -defined preference (due date, service type, or <br />Y <br />percentage) <br />Provides the ability to scan payment information directly into <br />the system using a bar code or OCR scanner <br />y <br />Provides the ability to support payment plans for customers <br />y <br />to schedule payments for outstanding balances <br />REV: 04-23-19 PR <br />Page 28 of 64 <br />RFP Requirements Page 28 <br />ATTY/AGR.2019.106/TruePoint TrueBill Utility Billing System <br />