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Agreement for TruePoint Services Exhibit B — RFP Requirements Provides the ability to recognize pending payments to prevent customers from receiving penalties or delinquent Y notices Provides the ability to display transaction history including bills, receipts, receipt adjustments, credit and refunds for an Y account Provides the ability to display details of transactions and drill to a final bill y Provides the ability to accept customer deposits Y Provides the ability to automatically apply deposits to a final bill y Provides the ability to automate the refund process by batch Y Provides the ability to automatically apply deposits to the y correct revenue accounts Provides the ability to display account transaction history via y web application Provides an auto pay option to pay balances from a customer's bank account or credit card; and set up automatic payment from a customer's bank account or credit card via y web application Provides the ability to accept multiple payment types for a bill (i.e. a bill payment is split between cash and check) y Provides the ability to age accounts as defined by CITY Y Provides the ability to automatically add late penalties to delinquent accounts according to a flexible rate structure Y determined by CIN Provides the ability to produce delinquent notices for customers that have reached City defined days delinquent, but continue to maintain an unpaid balance along with a y listing of notices Provides the ability to automate special payments arrangements allowing customer to pay amount due over Y time Provides the ability to automatically assess a charge to an account if a shut off is processed y Provides the ability to select accounts to be flagged as y exempt from receiving past due notices Provides the ability to process account write offs and y collections Maintains a dynamic shut off list that can be automatically or manually updated y Produces shut off service orders for accounts that are being y shut off Provides the ability to deliver shut off notices to account holders via email y REV: 04-23-19 PR Page 29 of 64 RFP Requirements Page 29 ATTY/AGR.2019.106rTruePoint TrueBill Utility Billing System