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• Assist CherryRoad staff in understanding current legacy system and data conversion <br />requirements. <br />• Supporting the CherryRoad Conversion Design efforts. <br />• Reviewing automated File Loader and Spreadsheet loader processes and templates prepared <br />by CherryRoad to support conversions. <br />• Extracting required conversion data from legacy systems and populating the conversion <br />spreadsheets and/or creating a file in the format desired by the File Loader processes. <br />• Assisting CherryRoad in testing all automated conversions. <br />• Completing all data cleansing and manual conversion <br />2.9 Training <br />2.9.1 <br />The core guiding principles for capability development involves two targeted training audiences. <br />The two targeted audiences are: (1) project team members who will participate in the <br />implementation process, and (2) end-users who will interact with the new system. <br />Overall Training Approach: CherryRoad will be responsible for development of all training <br />material. CherryRoad will also take the lead and facilitate the delivery of training to the initial <br />project team, Redwood City trainers, and end-users. <br />While CherryRoad will lead and facilitate end-user training, trained Redwood City resources will <br />support and assist in the delivery of end user training. We have found through years of <br />experience that end-user training is most effective if client resources who are often peers to the <br />training audience are involved in the delivery of end-user training. These trained resources will <br />also be available to provide training to new hires or individuals transferred within the organization <br />who assume new/different responsibilities. Because the training requirements are different for <br />each audience, two training methods are used. <br />Foundational Project Team Training (FPTT)— This training is a conceptual overview of Oracle <br />Cloud products depicting its look and feel and high-level functionality for key business processes. <br />System terminology and special features are also introduced. Team members will utilize this <br />information to effectively participate in CherryRoad's Discovery Sessions led by CherryRoad <br />functional team members. <br />End -User Training (EUT) — Methods for training end-users must ensure that learning <br />experiences and supporting documentation are clear, concise, and user-friendly. Oracle Cloud <br />was designed and developed using best business practices. Therefore, CherryRoad EUT <br />materials will reflect Oracle's best business practice approach in a clear, concise, and user- <br />friendly manner while incorporating Redwood City -specific tailored functionality. <br />CherryRoad's Cloud Training content provides role -based training for three roles: employee, <br />manager, and Core/SME. Training courses and material is available 24/7 using the CherryRoad <br />Learning Management System (LMS). Additional Redwood City specific documentation can also <br />be added to the LMS using the Redwood City Resource library. <br />EXHIBIT STATEMENT OF WORK <br />ATTY/AGR/2019.118/CHERRYROAD ERP IMPLEMENTATION SERVICES <br />REV: 05-13-19 PR Page 39 of 172 <br />A-25 <br />