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APPENDIX C COREBT STATEMENT OF WORK <br />CORE Business Technologies (COREorCOREBT) is pleased to have this opportunity to meet Redwood <br />City's (City) objectiveto provide a robust cashiering solution that integrates to existing billing and finance <br />systems. <br />The following proposal is based on CORE's understanding of the City's need fora consistent approach to <br />accepting and receipting paymenttransactions. CORE's proprietarysoftware, iPayment Enterprise <br />(iPayment), provides the ideal platform for supporting existing cashiering and eCommerce functions with <br />the scalability to accommodate future growth for unlimited users and business needs. <br />EASY TO CONFIGURE <br />One of the many benefits of iPayment is its usability and configurability. Designed with ease of use in mind, <br />screen layouts, transactional data elements, menus and graphics area I I configurable by the City. iPayment <br />was designed to make it easy to process payments and easy to get that revenue into the correct bank <br />accounts as securely and swiftly as possible. Screen prompts are available to guide cashiers as needed and <br />the End of Day cash balancing screens are intuitive and responsive. After initial deployment, a built-in <br />configuration tool allows the client to make a variety of changes (i.e. transaction type, tender type, fee <br />amounts, user prof iles, etc.)as needed. <br />END OF DAY PROCESS <br />iPaymentfaciIitates rapid end of day re con ciIiationforth e individual cashier, department and treasury <br />level. The iCash iering (POS) module also provides configurable maximum cash drawerIimits, notifications <br />and supports balancing orcash pulls throughoutthe processing period. Controltotals for balancing are <br />provided online by user, file, and workgroup (department). End of day workflow is supported for <br />individua]user bank deposit preparation, consolidated multi-userbankdeposit pre parati on and multi - <br />department bank deposit consolidation. <br />CASH CONTROLS <br />Individual user control totals are maintained throughoutthe processing period and are available on - <br />demand to the transaction ownera nd authorized users. Cash float (change fund) tracking is available to <br />ensure cash control totals are consistent with the cash in the drawer at all times. <br />The cashier navigates to the balancing screen through a single click and is presented with control totals by <br />bank account and tender. The cashier selects the bank deposit orturn-into be reconciled and utilizes in - <br />application counting tools to determine cash totals or verify checks and other documents. Cash currency <br />lists and check lists are printed and maintained by the system. <br />Cash balancing can be performed against displayed expected amount or can be configured by user <br />profile as secured. Secured cash balancing or 'blind balancing' is utilized to provide advanced cash <br />controls. Cashiers simply count all funds in their drawer including the Cash Float. System validation <br />againstthe expected cash total provides an opportunityto recountand correct for unbalanced entries <br />and notification to both user and supervisors of unbalanced deposits. <br />A SINGLE PLATFORM <br />The illustration below outlines the comprehensive nature ofourenterprise payment management <br />solution using one integrated platform to support payment processing across paymentchannels. <br />EXHIBIT APPENDIX C COREBTSTATEMENT OF WORK <br />ATTY/AGR/2019.118/CHERRYROAD ERP IMPLEMENTATION SERVICES <br />REV: 05-13-19 PR Page 84 of 172 <br />A -C-1 <br />