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6.B. - Page 38 of 42 <br />B. Performance Reporting <br />County shall have the option to modify performance measures, goals and targets by <br />written notice. County shall notify Contractor in advance of any modifications. <br />Measure <br />FY 16-17 Target <br />FY 17-18 Target <br />FY 18-19 Target <br />Percent of individuals who request <br />and receive food. (Of all individuals <br />who request food, what percentage <br />99% <br />99% <br />99% <br />receive food, food program <br />enrollment, or referral for food.) <br />Data Quality <br />• City <br />Less than 10% <br />Less than 7% <br />Less than 7% <br />• Zip <br />missing/other <br />missing/other <br />missing/other <br />**Overall customer/client <br />satisfaction. Percent of customer <br />80% <br />80% <br />80% <br />survey respondents rating services <br />as good or better. <br />***For clients who receive financial <br />assistance, percent of those <br />80% <br />80% <br />80% <br />contacted who remain housed six <br />months after assistance. <br />The customer service measure will be reported on a semi-annual basis in the 214 and fourth quarters. <br />Methodology and structure of survey is of Contractor design. <br />The survey of clients/participants who remain housed after six months will be reported on a quarterly basis. <br />Quarterly reporting is due by the 200h day following the last day of the quarter. <br />A year-end report will be submitted to include information of services provided throughout the <br />fiscal year. The year-end report is due July 20 and will be considered the 4th quarter report. <br />Contractor will agree to and participate in Site Review/Contract Compliance Visits with HSA <br />designated staff. Visits will occur at least once per year, with increased frequency if areas for <br />improvement arise. <br />County may request additional data from contractor and/or retrieve reports from Clarity to <br />understand client requests and services being provided. <br />All reports shall be submitted by email to Beth Falls at bfalls a(7smcaov.oL <br />Template Version August 26, 2016 <br />Page 21 <br />ATTY/AGR/2016.321/AGREEMENT BETWEEN SAN MATEO COUNTY AND FAIR OAKS COMMUNITY CENTER <br />REV: 11-18-16 JS Page 21 of 25 <br />52 <br />