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❑ Critical services or systems may be nonoperational, and backup and alternative systems may need to be deployed. ❑ Dispatch law enforcement or traffic control officers as needed to major intersections affected by downed traffic signals to ensure orderly and safe flows of vehicular, cyclist, and pedestrian traffic. ❑ If water services are interrupted for a substantial period of time, more than 12 hours, and restoration of water systems is uncertain, the City must deliver water through alternate means until water services can be reinstated. ❑ If wastewater services are interrupted for a substantial period of time, more than 12 hours, and restoration of water systems is uncertain, the City will dispense waste collection containers to all residents who need them. ❑ If communications between City departments or staff are compromised or nonoperational, then the City must initiate the use of backup communication systems, such as satellite phones, so as to allow critical communications to continue. ❑ If call centers for first responders or 9-1-1 services are compromised or nonoperational, then the City must execute rapid and continual triages of the City to determine if residents are in need of fire, law enforcement, or other emergency response personnel. ❑ Communicate regularly with members of the media and the public on the status of the emergency, remembering that standard City means of communication may be unavailable. Direction and Control For general information about direction and control during a cyber attack event, see the Concept of Operations section in the Basic Plan. Increased Readiness Actions Condition 3: A city employee or law enforcement officer receives a report that a cyber attack event may be unfolding and could affect City systems. There are not yet any reports of damage or affected systems, but there is the potential for the situation to develop into an emergency event. The EOC is operating at Level I (Information Level). ❑ Rapidly assess City systems, infrastructure, and community to get a general sense of conditions and the scope of damage. ❑ Check on the status of City staff who are responsible for emergency response activities. Alert personnel of the possibility of emergency duty. J Correct any damage in City facilities that could impede emergency response activities. J Contact Breazly Breach for claims assistance https://www.beazley.com/contact_us.html Condition 2: A Cyber attack event has occurred to some City systems or computers and/or electronically -based infrastructure and the impacts have affected some operations. The EOC is operating at Level II (Alert Level). ❑ Rapidly assess City systems, infrastructure, and community to get a general sense of conditions and the scope of damage. D-10