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EXHIBIT "A" Page 3 of 4 Municipal Services Center 1400 Broadway, Census Tract #6102 Should none of these facilities be available, a site will be selected as appropriate and the location will be published 10 days before the meeting date. Public Meetings (Hearings) will be held no earlier than 7:00 p.m. to encourage attendance by low and moderate income residents who work. At least one of the sites selected for the hearings will accommodate accessibility for the handicapped. Evaluation of program needs, review of activities and performance are ongoing responsibilities of the Housing and Human Concerns Committee, and such hearings are not limited to proposed use of funds. Housing and Human Concerns Committee meetings are held once each month throughout the entire year. Detailed agendas for regular and special meetings are posted in City Hall and in the Library at least 72 hours prior to the meeting. (E) Written complaints and grievances will be addressed within 15 working days of the City's receipt of said complaint. The Housing and Redevelopment Director or his representative will attempt to provide a satisfactory response. In the event that response is not satisfactory to the author of the complaint or grievance, the author shall be invited to attend a regular meeting of the the Housing and Human Concerns Committee. The Housing and Human Concerns Committee may direct staff to take action as the committee deems appropriate or the committee may refer the complaint to be heard by the City Council. The City Council's action shall be final. For the purpose of meeting this requirement a complaint shall be defined as a concern regarding the performance of a project funded or the type of activity being carried out. A grievance shall be defined as a direct impact effect or other negative hardship which a Community Development Block Grant activity has caused. The Housing and Human Concerns Committee shall not consider complaints or grievances, the nature of which are determined by the Director of Housing and Redevelopment to involve: 1. Use of Community Development Block Grant funds to sponsor activities which will not provide benefit to low income residents. 2. Activities which are not eligible under Community Development Block Grant regulations, or 3. When activities are inconsistent with the City's Community Development Plan.