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<br /> DCB:rks 6/28/84R <br /> DCB:sh 8/06/84R <br /> DCB:sh 8/17/84R <br /> DES:sh lO/25/84R <br /> DES:sh 11/26/84R <br /> (b) Pay a rebate (hereinafter specified) to a subscriber <br />who has lodged with Grantee a complaint about or a request to <br />correct, the quality of service and to which Grantee has not <br />responded within a normal service interval or in no event within <br />forty-eight (48) consecutive business hours immediately following <br />lodging of the complaint or request. The rebate payable <br />hereunder shall be one hundred percent (100%) of the subscriber's <br />monthly service charge proportioned to the duration of impaired <br />or interrupted service. Said rebate shall be determined by <br />multiplying a fraction, the numerator of which equals the number <br />of business days in excess of the forty-eight (48) consecutive <br />business hour period immediately following lodging of the <br />complaint or request and the denominator of which equals the <br />number of days in the month within which such service was <br />impaired or interrupted, times the monthly service charge paid by <br />the subscriber for such service. No rebate shall be payable for <br />service impairment or interruption occasioned by Force Majeure, <br />by the subscriber's television receiver malfunction, or other <br />breakdowns not related to the operation of the CATV System. <br /> Notwithstanding anything to the contrary contained in this <br />subparagraph, Grantee shall use its best efforts to respond to <br />complaints or requests relating to service quality within <br />twenty-four (24) hours in those situations where service <br />impairment or interruption relates to a significant number of <br />subscribers or a major system outage. For the purposes of this <br /> 19 <br />.". _.. -,~....,.... <br />