AgdaPkt 2008-01-14 - Laserfiche WebLink

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88 Page 29 d.4.3. Evaluate staff training and customer service effectiveness through customer satisfaction comments and surveys. (07/07) Ongoing. e. Community Centered Collections: provide library materials in a variety of fonnats and languages and in quantities sufficient to meet community demands. Goal 1: Create a current and popular collection that is responsive to community demand. e.1.1. Create a Media Area that will allow for the expansion of the media collection by 25% each year. (03/06) Completed 3/06. A media alley was created;n the area between Children and Adult, alia wing for future expansion. e.1.2. Expand the children's area to allow for the marketing of the children's collection. (7/06) Completed 10106, e.1,3. Pay more attention to local information such as book clubs, Oprah, newspapers, talk shows, local author events and order accordingly and create 12 new displays yearly. (annually) Partially completed/Ongoing, The Library subscribed to MOTOR (Mentioned on Television or Radio) which provides a daily compilation and email updates of books, music or video mentioned in the most viewed programs. Plan is in place lor the lobby area displays to be completed 5/07. e,1.4. Display magazines more effectively. Implement suggestion feedback and analyze use. (01/06) Display completed 1/06, e.1.5. Continue the emphasis on bestsellers. (annually) Ongoing, We obtain the San Francisco Chronicle newspaper and Barnes & Noble bestseller iists before publication. We also monitor other bestsellers lists. e.1.6. Analyze collection use at Fair Oaks and select accordingly. (09/06) PartiaIly completed 10/06. The children's librarian evaluated the children's and YA co/lection and selected new materials at International Book Fair in Guadalajara. Mex. A survey about ffbrary services and collections will take place the first week of May.