AgdaPkt 2020-01-27 Joint - Laserfiche WebLink

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6.A. - Page 12 of 27 The City shall not discontinue water service for non-payment until payment by the customer has been delinquent for at least 60 days. The City will make a reasonable, good faith effort to contact the customer in writing at least 7 business days before discontinuation of water service for non-payment. The written disconnection notice will be mailed to the mailing address designated on the account. If the mailing address and the address of the property to which water service is provided are different, a second notice will be mailed to the service address and addressed to "Occupant." The written disconnection notice will include: • Customer's name and address • Amount that is past due • Date by which payment or arrangement for payment is required to avoid discontinuation of service • Description of the process to apply for an alternative payment arrangement • Description of the process to dispute or appeal a bill • City phone number and a web link to the City's written collection policy i. Notice to Residential Tenants/Occupants in an Individually Metered Residence The City will make a reasonable, good faith effort to inform the occupants, by means of written notice, when the water service account is delinquent and subject to disconnection at least 10 days before water service is shut off. The written notice will advise the tenant/occupant that they have the right to become customers of the City without being required to pay the amount due on the delinquent account, as long as they are willing to assume financial responsibility for subsequent charges for water service at that address. In order for the amount due on the delinquent account to be waived, the tenant/occupant must provide verification of tenancy in the form of a rental agreement or proof of rental payments. ii. Notice to Tenants/Occupants in a Multi -Unit Complex Served through a Master Meter The City will make a reasonable, good faith effort to inform the occupants, by means of written notice hung on the door of each residence, when the water service account is delinquent and subject to disconnection at least 10 days before water service is shut off. The written notice will advise the tenant/occupant that they have the right to become customers of the City without being required to pay the amount due on the delinquent account, as long as they are willing to assume financial responsibility for subsequent charges for water service at the address(es) served by the master meter. If one or more of the occupants are willing and able to assume responsibility for the subsequent charges for water service to the satisfaction of the City, or if there is a physical means, legally available to the City, of selectively terminating service to those occupants who have not met the requirements for service, the City will make service available to the occupants who have met those requirements. ATTY/DOCS-POLICIES/RWC UTILITY DELI NQUENTACCOUNTS COLLECTION & SERVICE DISCONTINUATION POLICY REV: 01-14-20 EI Page 3 of 5 16